SMQA Ltd Privacy Policy

1.Background

1.1 SMQA Ltd, with its registered office at [SMQA Address], collects and uses certain Personal Data (as defined below). SMQA is committed to ensuring the lawful and secure use of Personal Data in compliance with data protection laws. For the purposes of data protection laws, SMQA acts as a “data controller” with respect to certain Personal Data and may receive such information about you.

1.2 At SMQA, we value the privacy of our clients and are dedicated to securing all Personal Data. This Privacy Policy governs the handling of Personal Data by SMQA in the course of its commercial activities.

1.3 In this Privacy Policy:

“we,” “our,” or “us” refers to SMQA.

“Personal Data” means any data related to a living individual that can be identified from that data. It includes factual information, opinions about an individual, and indications of intentions.

2.The Products and Services We Provide

2.1 This Privacy Policy covers the following categories of information collected about you when using our products and services:

(A) Information obtained through our website (“SMQA Website”).

(B) Information acquired through our products (“SMQA Products”).

(C) Information received via our co-location, support, cloud-based, system integration, and network services (“SMQA Services”).

3. The Types of Personal Data We Collect

3.1 For each service described in paragraph 2.1, we collect and process the following Personal Data about you:

Information provided to SMQA, including basic Personal Data (e.g., first name, family name, position, company name, business email, phone number, address).

Information collected or generated during the maintenance of site security (e.g., CCTV images).

Contact history files for customers.

Cloud security services data, traffic and security reports.

Activity data related to the use of protected documents.

Information obtained from other sources, including cookies, anonymized data, list brokers, and industry events.

4. How We Use Your Information

4.1 Your Personal Data may be stored and processed for various purposes, including but not limited to:

1. Communication regarding services, products, and changes.
2. Setting up customers to use SMQA Products.
3. Business management and administration.
4. Website improvement and cybersecurity.
5. Assessing and providing suitable services.
6. Conducting analysis for threat detection and system security.
7. Compliance with laws, regulations, and internal policies.

5. Disclosure of Your Information to Third Parties

    5.1 We may share your Personal Data outside of the SMQA group for limited purposes, such as with service providers and in compliance with legal obligations.

6. International Transfers of Personal Data

6.1 SMQA operates globally, and Personal Data may be transferred globally. We ensure such transfers comply with legal requirements, including using approved mechanisms.

7.How We Safeguard Your Information

7.1 We maintain extensive controls to secure information and systems, limiting access and ensuring compliance with laws and regulations.

8.How Long We Keep Your Personal Data

8.1 Data retention periods vary based on the purpose and legal obligations, ensuring data is retained only as necessary.

9.Your Rights

9.1 You have rights regarding your Personal Data, including access, rectification, erasure, and objection. You can exercise these rights by contacting us as detailed in paragraph 11 below.

10. Designated Representative

10.1 SMQA’s designated representative can be contacted at [SMQA Contact Information].

11. Questions and Concerns

11.1 For questions or concerns about SMQA’s handling of your Personal Data or this Policy, contact us at [SMQA Contact Information].

Privacy Policy Last Updated: 20/11/2023